Credit Specialist

Under supervision, the Credit Specialist I manages a wide variety of credit and collection functions. The Credit Specialist I will interact by phone, electronically and in person with Cross customers and Cross associates at all levels and locations and credit and risk mitigation resources including NACM members, outside Credit professionals, collection agencies and attorneys. The Credit Specialist I will be learning new skills and working with the CS II, Credit Senior or Credit Manager to develop their credit expertise.

The Credit Specialist will support the Corporate Credit Manager in maintaining our corporate objectives for collections, accounts receivable, and new account setup.

ESSENTIAL FUNCTIONS

A. Collection of Accounts Receivable

• Contact Customers directly regarding delinquent accounts via email, phone.
• Monitor the credit release screen to determine why orders are on hold and initiate the action necessary to eliminate orders being placed on hold. (collection calls for accounts that are on hold due to past due invoices, financial analysis and credit line review for accounts that are on hold due to the credit line being exceeded).
• Research and provide necessary documentation to facilitate payment
• Follow-up on commitments from customers
• Research and contact customer on payment discrepancies

B. Perform Credit Evaluations on accounts

C. Communicate with customers regarding account activity

EDUCATION & EXPERIENCE

A. Education and Experience

B. Knowledge Required

C. Core Competencies and Cultural Cornerstones

D. Specific Attributes