Job Description
Job Description
Note :
The position is Onsite ( No Work from Home ).
Position Details :
Position : Fraud and Claims Operations Representative ( Customer Support Specialist )
Industry : Banking / Financial Services
Job duration : 3 months ( Possible Extension )
Location : West Des Moines, IA 50266 ( Onsite )
Training Shift : Mon - Fri (8 AM - 5 PM Central Time)
Final Work Schedule : Mon - Fri (12 PM - 8 : 30 PM Central Time)
Pay Rate : Negotiable
Interview Process : 1 round of In-Person Interview with the Hiring Manager
Roles & Responsibilities :
- Answers high-volume inbound calls and responds to customer inquiries regarding existing credit card claims.
- Uses a variety of sources for information, including Online systems and tools / models.
- May perform general account handling functions such as re-billing transactions and sending appropriate correspondences.
- Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse.
- May contact customers and / or vendors to validate transactions.
- Prepares required documentation including Suspicious Activity Reports and Elder Fraud Abuse, service complaints, or inquiries.
- Has the ability to take on special tasks when required by leadership.
Required Qualifications :
- 1+ years of customer service experience.
- Ability to research, analyze, and determine a course of action for financial transactions.
- Credit card fraud claims or prevention experience.
- Knowledge, and understanding of card industry fraud detection or chargebacks.
- Bilingual speaking proficiency in Spanish / English is a plus ( Not Mandatory ).
Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data / AI.
With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data / AI.
With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
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