Contact Center Representative

Contact Center Representative

Job Title : Call Center Representative

Location : Rockville, MD

Job Type : 4 month contract to hire position after 4 months it would be a hybrid position

Pay $26-29 / hr

About the Role

We are seeking a friendly, motivated, and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and / or outbound calls, answering questions, resolving issues, and providing exceptional service to ensure a positive customer experience.

Key Responsibilities

Handle a high volume of inbound / outbound calls in a professional manner

Assist customers with account inquiries, billing issues, troubleshooting, or order processing

Document customer interactions in the companys CRM system

Escalate complex issues to supervisors or specialized departments as needed

Meet or exceed individual and team performance metrics (e.g., call quality, resolution time, customer satisfaction)

Qualifications

Some college, Associates or Bachelors degree a plus

Previous customer service or call center experience preferred but not required

Excellent verbal communication, active listening, and problem-solving skills

Ability to stay calm under pressure and handle challenging situations with empathy

Comfortable working with computers, call center software, and CRM systems

Strong organizational skills and attention to detail

Availability to work flexible shifts, including evenings, weekends, or holidays if needed

What We Offer

Competitive hourly wage + performance bonuses

Health, dental, and vision benefits [if applicable]

Paid time off and holiday pay

On-the-job training and career development opportunities

Supportive team environment with opportunities for advancement

Convert around $55,000-$65,000 after 4 months

$26 - $29 an hour

Compensation details : 26-29 Hourly Wage

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