LPN

Access Intake Supervisor- Inpatient Rehab

Mary Free Bed Rehabilitation Hospital · Covenant Support ServicesSaginaw, MISupport ServicesFull-Time, Days, 8am to 5pmReq # 12297

Access Intake Supervisor Job Code : 1378

Salaried / Exempt

Reporting Relationship : Director of Inpatient Access

What sets us apart?

• Values-driven culture
• Growth
• Innovation
• Challenge
• Competitive Rewards

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation.

When patients Ask for Mary, they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them.

This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs.

With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.

The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Mary Free Bed : Restoring hope and freedom through rehabilitation.

Covenant HealthCare : Extraordinary care for every generation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture :

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family / team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Access Intake Supervisor is responsible for facilitating an effective, efficient and safe admission / intake process.

The Access Intake Supervisor is the lead for out of town and system referral development and day to day operations. This position is also responsible for providing support to outside external liaisons to ensure prompt responses to out of town and system referrals.

Essential Job Responsibilities

• Assist Access Director in facilitating the effective, efficient and safe admission / intake process, quality improvement projects, compliance tracking and program evaluation.
• Coordinate efforts within the admissions office, physicians and interdisciplinary team to ensure timely and efficient handling of the referral / admission process.

o Screen patients for appropriateness of inpatient admission to MFB IRF using the MFB admission criteria. Encourage MFB Continuum of Care for outpatient and home programs when appropriate.

o Review referrals with Mary Free Bed Hospital physicians to determine appropriate level of post-acute care.

o Use critical thinking skills to assist MFB physicians and liaisons with trouble shooting complicated referrals / admissions.

o Performs on-site visits with patients and families at local referral sources and assist with virtual visits as needed.

o Facilitate admissions to Mary Free Bed, including required pre-admission documentation, setting appropriate expectations with patients / families and communication with employees at referring institution.

o Processes information including financial and UR prior authorization, bringing unusual or sensitive information to key persons at MFB prior to decisions about admission.

o Provide support and assistance to System / External liaisons to ensure smooth communication with referring facility’s employees, Mary Free Bed Hospital inpatient employees and patient / families.

o Work closely with MFB access physicians to assign attending physicians appropriately.

• Co-manage daily bed huddles with IRF admissions team with Inpatient Access Director.
• Develop and maintain effective working relationships with MFB inpatient employees including physicians, midlevels, care management, nursing and therapy departments.
• Collaborate with MFB leadership to discuss admissions process and address concerns / issues that arise before and after admission to improve outcomes / processes / communication.

Serve as 1st level communication with physician and interdisciplinary team to promote efficient and effective messaging.

• Engage with MFB System Partners with the goal of problem solving and facilitating referrals to the appropriate level of rehabilitation.
• Facilitate high quality continuum of care with all referral sources, ensuring that these sources are comfortable with making referrals to MFB.

Develop protocols / processes with referral sources, partners and community resources to increase collaboration.

Supervise employees including Out of Town Liaison group

o Annual performance reviews

o Address noncompliance with policy, procedure, and standards of practice and behavior

Ensure high quality in admission processes including :

o Maintain employee accountability for clinical and customer service standards.

o Audit PAS documentation and preadmission communication to interdisciplinary inpatient teams to ensure consistent and accurate information is shared in timely manner.

o New employee orientation including onboarding and resource development for continued education and training.

• Present key information and lead discussions in employee meetings as needed.
• Promote the development and implementation of department policies. Interprets and observes established policies.
• Provides family tours as requested.
• Leadership Must-Haves will be followed for patient and employee interactions :

o Embrace Diversity, Equity and Inclusion, by :

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

o Rounding

o Thank You Notes

o Employee Selection / Peer Interviewing

o Key Words at Key Times

o AIDET® + Promise

o Standards of Behavior

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.

This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associates of Nursing or degree in other rehabilitation discipline (OT, PT, SP, RT)
• Certified, registered, or licensed in a clinical field
• A minimum of 5 years of relevant clinical experience is required, significant rehabilitation experience is preferred.
• Excellent knowledge of computer programs / EMR systems
• Strong organizational and analytical skills
• Outstanding customer service skills
• Presents professionally and with conviction

Preferred Job Qualifications

• Able to respond to highly variable workload demands
• Bachelor of Science Nursing or degree in other rehabilitation discipline (OT, PT, SP, RT) preferred
• Comfortable with marketing and outreach activities

Physical Requirements for Essential Job Qualification

Levels :

• None (No specific requirements)
• Occasionally (Less than 1 / 3)
• Frequently (1 / 3 to 2 / 3)
• Majority (More than 2 / 3)

Remain in a stationary position : MAJORITY

Traverse or move around work location : NONE

Use keyboard : FREQUENTLY

Operate or use department specific equipment : NONE

Ascend / Descend equipment or ladder : NONE

Position self to accomplish the Essential Functions of the role : NONE

Receive and communicate information and ideas for understanding : NONE

Transport, position, and / or exert force :

Up to 10 pounds : OCCASIONALLY

Up to 25 pounds : Up to 50 pounds :

Up to 50 pounds : Up to 75 pounds :

Up to 75 pounds :

More than 100 pounds :

Other weight : Up to pounds

Other : NONE

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.