Customer Service Representative

Job Description

Job Description

Welcome to American Family Insurance, where your passion for helping others can truly flourish. As a Customer Service Representative based in our Tucson / Vail, Arizona office, you'll be a pivotal member of our friendly and dedicated team, providing excellent customer support to our valued clients. Embrace the opportunity to work in a collaborative environment that celebrates positivity and growth, as you engage with policyholders, guiding them through their inquiries and providing exceptional service every step of the way. This on-site role offers you the chance to build meaningful relationships by addressing customer needs in person, demonstrating our unwavering commitment to personalized and attentive care. If you're driven by a desire to make a positive impact and be a central figure in a supportive work culture, then American Family Insurance is excited to welcome you to our family. Apply today and be part of a team that values your contributions and nurtures your career development.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Disability Insurance

Hands on Training

Retirement Plan

Responsibilities

Customer Support : Provide exceptional service to policyholders by addressing their inquiries and resolving issues in a timely manner.

Claims Assistance : Guide customers through the claim process, ensuring they understand the necessary steps and assisting with documentation as required.

Policy Updates : Handle requests for policy modifications, renewals, and cancellations with accuracy and efficiency.

Data Management : Maintain accurate and up-to-date customer records within the company's database.

Problem Solving : Investigate and resolve customer complaints, addressing their concerns effectively and striving for a satisfactory resolution.

Team Collaboration : Work closely with colleagues to ensure a seamless customer experience and maintain a supportive workplace environment.

Requirements

Insurance License : Must hold, or be willing to obtain, an active Property & Casualty Insurance License (or Personal Lines License) prior to hire.

Education : High school diploma or equivalent is required.

Experience : Prior customer service experience is advantageous.

Communication Skills : Strong verbal communication skills with a positive and friendly demeanor.

Problem-Solving : Ability to resolve customer inquiries efficiently and effectively.

Organizational Skills : Must possess excellent organizational skills and the ability to multitask.

Adaptability : Comfort with learning new processes and systems.

Availability : Willingness to work on-site in Tucson, Arizona without the option for remote work.

Team-Oriented : Strong collaborative skills to work productively within a team.