Senior Principal Inbound Product Manager - Digital Learning

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department; we're Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Are you passionate about shaping digital learning experiences that empower individuals and businesses to thrive? We're looking for a motivated Product Manager to drive innovative, user-centric solutions in the realm of digital learning and growth.

What you get to do in this role :

• Own and manage features and experiences crucial to our business and key market segments.
• Deliver seamless digital learning experiences for ServiceNow users, customers, and employees.
• Design foundational UX components for consistent, user-friendly learning experiences across the digital ecosystem.
• Develop and manage content strategies, ensuring that learning materials align with educational objectives and user needs.
• Research and create detailed technical requirements, including user stories, to guide engineering teams in the development of LMS features.
• Collaborate with cross-functional teams such as content creators, instructional designers, microservices, analytics, design, and enterprise architects to align priorities and roadmaps.
• Engage with internal and external customers to understand their learning needs, fostering collaboration.
• Assess technical feasibility and constraints, seeking support from other tech teams when necessary.
• Define product performance metrics using research and customer feedback, focusing on learner engagement and success.
• Deliver with an iterative approach, from Proof of Concept (PoC) to public launch, incorporating feedback at each stage.
• Ensure timely product delivery across the organization, coordinating with multiple teams.
• Address technical challenges and coordinate solutions across multiple teams, ensuring the LMS is robust and scalable.
• Ensure product compatibility and integration across different scenarios, including various devices and platforms.
• Manage user documentation for your products, ensuring that learners and instructors have the resources they need.
• Stay updated on emerging technologies to contribute to innovative learning solutions, such as AI-driven personalization or gamification.
• Build relationships with key decision-makers in education and training departments.

Deliverables :

Qualifications

To be successful in this role you have :

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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