Telecommunications Officer- 911 Dispatcher

Job Description

Job Description

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ESSENTIAL DUTIES AND RESPONSIBILITIES : The below statements are intended to describe the general

nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

This description is subject to modification as the needs and requirements of the position change.

Communicate, via telephone, radio, and in person in a courteous manner and

maintaining composure while communicating with irate and / or irrational people to

obtain necessary information.

Operates computer systems and accurately inputs data into in-house, statewide, and

federal systems.

Operates radio consoles for police, fire, EMTS and other city departments when

necessary.

• Operates portable radios.
• Reads and comprehends manuals and instructions.
• Comprehend and follow verbal instructions.
• Operates the teletype device for the deaf.
• Understands and reads digital and numeric clocks, both standard and twenty-four hour.
• Operates fax and copier machines.
• Creates and maintains information logs as required.
• Accurately completes all paperwork in an understandable manner.
• Understand and maintain files as required.
• Follow established procedures.
• Reads, understands, and complies with all security and safety procedures.
• Completes training program and state mandated training within prescribed time.
• Subject to 24 hour recall : The City reserves the right to require an employee in this

position to work overtime including during emergency situations (defined as any natural

or man-made disaster that may or may not necessitate the relocation of City personnel

or citizens). In the event of an emergency and / or a required evacuation, the incumbent

may be required to remain at work to provide needed services or perform essential

duties for the benefit of the general public including services or duties different from those performed in the normal course and

scope of the position.

KNOWLEDGE, SKILLS & ABILITIES : To perform in this position successfully, and individual(s) must be able

to perform each essential duty and responsibility satisfactorily. The requirements listed below are

representative of the knowledge, skill and / or ability required. At time of application and duration of

• Must be proficient in composition, grammar, spelling and general writing skills
• Ability to complete multiple tasks in a high stress environment
• Strong organizational skills a must
• Must be able to work varying shifts - nights, holidays, weekends, and overtime as

necessary

Must be able to work alone and with groups

EDUCATION, EXPERIENCE AND TRAINING (Certification / Licensure) : The preferred way to obtain the

minimum knowledge, skills and abilities to perform the essential duties and responsibilities of this position

are listed below. The City reserves the right to allow substitutions in the event that a candidate or

incumbent exceeds requirements in one area but may be deficient in another.

• Must be able to provide proof of eligibility to work in the United States
• High school diploma or GED
• Must type 35 wpm and pass computer-based testing.
• Computer experience with Windows based programs.
• Must be able to work variety of hour, shift, days, holidays, and weekends.
• Must be able to work with groups or alone, without regard to the scheduled shift.
• Must be able to pass background investigation, psychological, and drug testing

ADA AND OTHER REQUIREMENTS : The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Positions in this class typically require : reaching, standing, fingering, grasping, feeling, talking,

hearing, seeing and repetitive motions.

Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of

force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the

human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only

occasionally and all other sedentary criteria are met.

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