Office & Member Service Coordinator

Job Description

Job Description

Salary : $48,000 - $55,000 DOE

Position Summary :

The Office & Member Services Coordinator is the first point of contact for visitors and members, providing professional, courteous, and efficient member and administrative support. This role is responsible for maintaining a welcoming office environment, coordinating conference center rentals, managing routine facilities needs, and maintaining accurate member records in the Association Management System (AMS). Strong attention to detail, excellent communication skills, and a proactive approach to problem-solving are essential for success.

Key Responsibilities :

Front Desk & Member Support

• Serve as the primary in-person and phone contact for members, guests, and vendors, providing prompt and professional assistance.
• Respond to member inquiries, troubleshoot issues, and ensure accurate communication and follow-up.
• Maintain up-to-date and accurate member records in the AMS and other member systems.
• Process new member applications, terminations, and data updates; generate membership reports as needed.
• Support new member orientation scheduling and dissemination of materials.

Office & Facilities Coordination

Conference Center & Events Support

Administrative Support

Qualifications :

FLSA Status : Non-Exempt