Host

Job Description

Job Description

Company Overview

At IHOP of Greater New Orleans Area, we are more than just a restaurant; we are a thriving community of dedicated and passionate individuals. Our commitment to creating and maintaining a great work environment ensures that every team member can thrive and grow with us. Located in the heart of the Greater New Orleans area, Ruby Enterprises offers a vibrant company culture and meaningful connections with our local community. Join us and be a part of something special.

Job Summary

The role of an IHOP hostess or host primarily involves creating a positive first impression for guests. They greet and welcome customers, seat them at appropriate tables, manage waiting lists during busy times, and communicate with servers and kitchen staff to ensure a smooth flow of guests. Hosts / hostesses also answer customer inquiries and maintain a clean and organized waiting area. Their goal is to provide excellent customer service and enhance the overall dining experience.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP Team Members and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
• Handle cash in an accurate and responsible manner.
• Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
• Answer the telephone, take messages and take and complete all To Go orders.
• Maintain guest checks in numerical order.
• Maintain a waiting list as necessary.
• Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

Qualifications