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Hotel Front Desk Agent

Hotel Front Desk Agent

WizeHire, IncChicago, IL, US
17 hours ago
Job type
  • Full-time
Job description

Hilton Chicago Magnificent Mile

  • Chicago , IL , US

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Handle customer complaints as necessary
  • Perform regular bookkeeping duties : make sure hotel guest information is current and correct
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready

    • Qualifications

  • Must be available to work flexible hours, including days, overnights, and weekends
  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent

    • Compensation

    $25.90 per hour

    About Hilton Chicago Magnificent Mile

    Just off the Magnificent Mile, our suites are adjacent to the John Hancock Center. Within two blocks, you can reach Water Tower Place, the Lakefront Trail, and American Girl. Navy Pier and 'The Bean' at Millennium Park. Enjoy the views of Lake Michigan from our top-floor pool and fitness center. Employee-discounted parking is available if needed. Employee room discounts are an excellent benefit when traveling. GF Benefits are offered after 60 days of hire and start on the 1st of the following month : Medical, Dental, Vision, Supp Life Insurance, short-term disability, Accident plan, Hospital Indemnity Plan, critical illness, identity theft, and legal plan if you should elect them. Employee Contributions are required for these plans. This is a great place to work!

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    Hotel Front Desk Agent • Chicago, IL, US

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