Operations Director

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

Successful Candidates must possess / meet the following :

• Proven Strong Performance : Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
• Leadership Abilities : Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.
• Strategic Thinking : Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.

ESSENTIAL FUNCTIONS :

Responsible for the overall leadership and management of assigned territory / market.

Qualifications

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates :

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to : job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Posted Min Pay Rate USD $140,000.00 / Yr.

Posted Max Pay Rate USD $200,000.00 / Yr.

ID 2025-17112

Category Operations Management

Position Type Regular Full-Time

Location : Postal Code 98002

Remote No

Posted Min Pay Rate USD $140,000.00 / Yr.

Posted Max Pay Rate USD $200,000.00 / Yr.

Prioritization Tier 2 – Staffing Needs