Operations Director

Crash Champions Operations Management

Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

Successful candidates must possess / meet the following :

• Proven Strong Performance : Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
• Leadership Abilities : Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.
• Strategic Thinking : Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.

Essential Functions

Responsible for the overall leadership and management of assigned territory / market.

Qualifications

Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers

10+ years of operations experience

5+ years of people management experience required

Driven personality, eager to grow, and able to work well under pressure

Experience using CCC One

Strong problem-solving skills

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates :

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to : job related knowledge, skills, experience, relevant certifications and qualifications.