Service Delivery Manager - Supply Chain

Service Delivery Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe.

WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.

We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023.

We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 13 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Responsibilities :

• Be the single point of ownership and accountability for all service delivery related activities within their assigned program(s).
• Assist the Service Delivery Executive in the programs they manage.
• Understand the goal of the customer and account team to drive decisions.
• Act as a business consultant to customer, account team and related business units during both new program onboarding and service line growth within legacy accounts.
• Work with cross functional service line groups to identify, anticipate and resolve customer pain points to meet agreed upon success criteria.
• Direct resources outside of department to accomplish goals and objectives leading to a positive customer experience
• Partner with cross functional service lines to implement changes in workflow and work scope to meet business expectations.
• Drive revenue recognition, manage efficiencies, drive productivity, and hold cross functional service lines accountable to the financial health of a program.
• Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery activities
• Build, develop, and lead direct and matrix teams for customer execution while growing talent through internal development and hiring.
• Act as a change agent, balancing organization needs with customer expectations.
• Act as lead within internal projects that help grow the service lines others manage.

Job Qualifications :

• Executive presence.
• Ability to communicate at VP level to help in delivery of large complex programs, over all roles working in account.
• Inspirational leader that can rally a team to meet customer objectives.
• 5+ years of program management experience, preferably with large scale programs.
• Demonstrated ability to think critically to manage multiple lines of services simultaneously.
• Solid understanding of the "best practices" and processes for all of WWTs service lines (e.g. xTC, ATC, PS, Staffing, etc.).
• Ability to develop and maintain the ongoing collaborative relationships with all cross functional groups at WWT (e.g. sales, xTC operations, BD, legal, finance, quality, I.T., etc).
• 5+ years of proven experience leading cross-functional teams, i.e. : sales / business development / operations management.
• Bachelor's Degree or equivalent work experience.
• Excellent understanding of financial processes. Able to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
• Ability to work independently and aggressively track to project timelines.
• Strong communication skills (written, verbal, and presentation).
• Strong MS office skills (Excel, PowerPoint, Outlook, etc)
• Proficiency in working with project management software, i.e. : MS Project.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees :

• Health and Wellbeing : Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits : Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off : PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks : Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities / Women / Veterans / Individuals with Disabilities