AI Ops Engineer

Join to apply for the AI Ops Engineer role at Global Payments Inc.

Join to apply for the AI Ops Engineer role at Global Payments Inc.

Description

AI Ops Engineer (Exempt)

Enterprise AI / ML Organization

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Overview

We are looking for an experienced AI Ops Engineer to support our AI and ML initiatives, including GenAI platform development, deployment automation, and infrastructure optimization. You will play a critical role in building and maintaining scalable, secure, and observable systems that power scalable RAG solutions, model training platforms, and agentic AI workflows across the enterprise.

Responsibilities

• Design and implement CI / CD pipelines for AI and ML model training, evaluation, and RAG system deployment (including LLMs, vectorDB, embedding and reranking models, governance and observability systems, and guardrails).
• Provision and manage AI infrastructure across cloud hyperscalers (AWS / GCP), using infrastructure-as-code tools -strong preference for Terraform-.
• Maintain containerized environments (Docker, Kubernetes) optimized for GPU workloads and distributed compute.
• Support vector database, feature store, and embedding store deployments (e.g., pgVector, Pinecone, Redis, Featureform. MongoDB Atlas, etc).
• Monitor and optimize performance, availability, and cost of AI workloads, using observability tools (e.g., Prometheus, Grafana, Datadog, or managed cloud offerings).
• Collaborate with data scientists, AI / ML engineers, and other members of the platform team to ensure smooth transitions from experimentation to production.
• Implement security best practices including secrets management, model access control, data encryption, and audit logging for AI pipelines.
• Help support the deployment and orchestration of agentic AI systems (LangChain, LangGraph, CrewAI, Copilot Studio, AgentSpace, etc.).

Must Haves :

Bonus Attributes :

Abilities :

Travel Required : 2%

Physical Demands :

Position Type and Expected Hours of Work : Full Time

Disclaimer :

The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Financial Services and IT Services and IT Consulting

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