• Senior Assistant Manager - Kirkland's Home

Senior Assistant Manager

The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available.

Responsibilities include :

• Leading, supporting and valuing customer service in both the in store and online shopping experience.
• Greeting every customer with enthusiasm, maintaining a positive, can do attitude at all times.
• Proactively engaging with customers, reading cues and responding appropriately.
• Educating each customer on current promotions and merchandise assortment to support buying decisions.
• Making suggestions to build the customer's basket that compliments the customer's choices.
• Understanding and supporting a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supporting the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Driving profitable sales, protecting company assets and supporting the Company Handbook in support of the Store Manager.
• Understanding store performance targets and monitoring achievement of benchmarks and goals.
• Using objective business analysis to evaluate business choices in partnership with the Store Manager.
• Observing trends and patterns to determine root causes of problems and identify solutions.
• Networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and recommending sound hiring decisions to the Store Manager.
• Building high performing teams that can accomplish company goals, initiatives, and priorities, and building and sustaining productive relationships across the area or district and the industry.
• Supporting an atmosphere where all team members are held accountable for both individual and team performance.
• Ensuring understanding of strategies, change initiatives, business opportunities and communicating them in compelling ways to their store team.
• Communicating clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Supporting store opportunities that are consistent with company strategies and taking action to address these opportunities.
• Executing changes in initiatives and direction appropriately and timely in order to drive results.
• Traveling occasionally to the other store locations to support as needed.
• Championing and demonstrating a commitment to Kirkland's Values.
• May perform other job duties as needed.

Qualifications include :