Medical Device Customer Service Representative

Medical Device Customer Service Representative

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Moog Medical Devices Group is looking for a Medical Device Customer Service Representative (Remote) to support our team in Salt Lake City, Utah. Our customer service representatives support all customer needs by responding to inquiries, processing return authorizations, basic troubleshooting, and acting on behalf of the customers as their advocate with all internal departments to resolve concerns and requests in a timely and compassionate manner.

Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. Through investment in research & development and relying on our vast expertise, we design and develop advanced infusion systems that improve medication safety, optimize application performance, and reduce medical expenses.

Shift available from 7 : 30am - 4 : 00pm Mountain Time Monday-Friday (you will work 8 hours per day). Training hours are 7 : 30am-4pm Monday-Friday. Training attendance is mandatory.

To be considered for the Customer Service Representative, here's what you'll need to bring with you :

• GED or High School Diploma or equivalency.
• Three years or more related experience and / or training in customer service, call center, or similar role; or equivalent combination of education and experience.
• Ability to enter detailed information with a high degree of accuracy.
• Demonstrated ability to work in a compassionate manner with external and internal customers.
• Work independently and as part of a cross functional team.
• Computer literate with demonstrated competencies with Microsoft applications.
• Excellent & professional verbal and written skills in English.
• Strong phone etiquette and active listening skills.
• Be able to meet attendance requirements.
• Ability to carry out instructions furnished in written and oral forms.
• Work remotely without need for direct supervision or technical assistance.
• This position requires compliance with United States Export Controlled information training and awareness.

As a Customer Service Representative, you will :

Order Entry into ERP System :

RMA Processing :

Researching Customer Issues :

Miscellaneous :

Our Benefits from day 1 - How We Care for You :

Salary Range Transparency : Salt Lake City, UT $19.00$21.00 Hourly

Salary Range Disclaimer : The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information. EOE / AA Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.