Manager, IT Service Operations

Manager, IT Service Operations

Essential Functions

• Oversee vendor and / or internal operational IT resources managing technical solutions for all local market clinics and practices
• Engagement with work / project intake process, issue tracking and resolution for all IT teams
• Lead operational support teams of multiple levels to deliver high quality IT services
• Provide input to HOPCo leadership on effectiveness of vendors and other resources engaged in day-to-day work
• Participate and assist with all local market I.T. support conversations
• Provide critical insights into technical and timeline feasibility of IT participation in integration plans
• Understand requirements from clinical operations and support teams
• Negotiate technical solutions and timelines with clinical operations and support teams
• Communicate requirements, needs, and timelines with HOPCo IT and contracted partners
• Track progress and risks, manage issues, set expectations, communicate proactively and regularly to all stakeholders
• Define, implement, and manage metrics tracking mechanism for integration work
• Serve as escalation point and advocate for market leadership, support verticals, and technical teams

Education

Experience

Knowledge

Skills

Abilities

Environmental Working Conditions

Physical / Mental Demands

Organizational Requirements

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.