ERP Support Specialist (8038 C)

Overview

ERP Support Specialist manages the production tasks including processes with external vendors, ensuring timely delivery, quality, and cost-effectiveness. This role supports the ERP Operations Coordinator by maintaining accurate data in the CSI - Cloud Suite Industrial ERP system and facilitating communication between internal departments and external vendors. The ERP Support plays a key role in streamlining our processes to align with production schedules and business objectives.

Responsibilities

• Process and manage outsourcing orders in the CSI - Cloud Suite Industrial ERP system, ensuring accurate and up-to-date records.
• Collaborate with internal departments, including production, quality, and purchasing, to align work with overall schedules.
• Generate reports from the ERP system on production activities, costs, and timelines for review by the ERP Operations Coordinator and management.
• Assist in evaluating production performance and recommending changes to processes as needed.
• Support continuous improvement initiatives related to processes and management.
• Routinely perform tasks required to keep ERP system running efficiently, reviewing and updating production schedules, resources and costing. Analysis of the ERP planning and scheduling outputs. Maintenance and distribution of production dispatch lists, reports and analysis worksheets.
• Assisting departments with their CSI questions and requests, ranging from basic system support to requested enhancements to the system.
• Creation and distribution of procedure documentation (Workflow instruction) to employees, implementing training sessions with employees on best system practices.
• Oversee MRR, RMA and CCR program within the database.

Qualifications

Education and / or Experience

Physical Demands

The employee is occasionally required to lift up to 35 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

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