Business Solutions Specialist III

FUNCTIONAL PURPOSE :

Leads the development, implementation, and analysis of projects in support of strategies, policies, and programs for international business objectives and services. Develops plans and procedures to support USPS's role as a trusted third-party provider.

DUTIES AND RESPONSIBILITIES :

• Leads the development and implementation of policies and programs for effective control of deployed, planned, and forecasted business initiatives.
• Collaborates cross-functionally with multiple teams to develop reports, presentations, business needs, and related project documentation. Monitors projects to ensure proper tracking, analysis, and reporting.
• Leads the development and coordinates the implementation of complex business initiatives.
• Researches, analyzes, evaluates, and provides recommendations to resolve international customer experience related issues and problem situations.
• Oversees the development of complex business initiatives based on industry demand and revenue projection; develops purpose statements for products and services.
• Serves as a team lead, coordinates projects and distributes critical assignments. Monitors progress of business initiatives and establishes criteria to measure the performance of Postal products and services.
• Serves as liaison between Postal Service and external service providers on policy issues to develop long and short-term complex business strategies based on market indicators, technology requirements, and Postal business goals.
• Provides technical, policy and program guidance to headquarters, area, and district employees regarding business initiatives, products, and services including the development and implementation of current and proposed business initiatives.

REQUIREMENTS :