Boulud Sud Server

Job Description

Job Description

Job Summary :

The Server’s responsibility is to serve guests in an accommodating and professional manner and to ensure total guest satisfaction. The Server is responsible for a specific station and should always be present on the floor making sure that service runs smoothly.

The Server will not only be knowledgeable and passionate about food, wine, and service in general, but they will also possess a commanding knowledge of the food, wine, and service specific to Boulud Sud. He / she will be the main personal contact and ambassador to guide guests through their meals. An ability to lead their team will control the pace and flow of all the tables in their station. The Server will answer any questions, take all the orders from a table, and be available when dishes are being delivered to ensure they are correct and enjoyed by our guests.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Family Core Work Activities

Safety and Security

• Report work-related accidents, or other injuries immediately upon occurrence to manager / supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Guest Relations

Communication

Working with Others

Quality Assurance / Quality Improvement

Physical Tasks

General Food and Beverage Services

Assists Management

Greeting and Seating

Closing

Beverage / Coffee Cart

Cash / Bank Handling

Steps of Service

Critical Competencies :

Interpersonal Skills

Communications

Personal Attributes

Organization

Personal Attributes

Education :

High school diploma / G.E.D. equivalent

Related Work Experience :

At least 3 years of related work experience

Supervisory Experience :

No supervisory experience is required

License : N / A