Benefits Launch Manager

A Better Built World

At Miter, we're on a mission to reverse declining construction productivity and make it easier and faster to build critical infrastructure. Our customers are the construction and field service contractors, and our job is to help them build with confidence.

Leading contractors like Marathon Electrical and Central Valley Environmental use Miter to connect their HR, finance, and operations teams in one platform.

Miter's software platform connects HR, finance, and operations teams in one platform. In doing so, we help our customers stay compliant, build stronger teams, control job costs, and accelerate jobsite execution.

Founded in 2021, Miter has raised $38M from top investors and is growing rapidly, already serving nearly 1,000 contractors across the US.

Your Future Role

As a Benefits Launch Manager at Miter, you'll lead end-to-end implementations of our Benefits Administration product, one of our fast-growing product offerings that now serves 150+ clients with a 60% attach rate. You'll work directly with employers, brokers, and internal teams to ensure each client is onboarded smoothly and accurately, from kickoff through first payroll deduction.

While you'll be part of our larger Launch team, you'll be a founding member of the Benefits function. You'll help define the systems, playbooks, and tools that make our onboarding process repeatable and scalable as we continue to grow. This is a high-impact role that combines client-facing work with process-building and cross-functional collaboration.

This is a hybrid role with 3 in-office days per week Monday, Tuesday, and Thursday in either our San Francisco or New York office.

We've found that some of our best ideas (and best laughs) happen when we're together in person, so we prioritize time in the office for team connection, collaboration, and momentum. You're always welcome to come in more often if that's your style the office is here for you. The rest of the week is flexible work from wherever you do your best work.

Why You'll Love This Role

You'll be joining a collaborative, high-performing team that takes pride in delivering great client experiences and building things the right way. Miter's Launch team is detail-oriented, thoughtful, and energized by solving complex problems together; you'll be a critical part of that.

As one of the first Launch Managers focused specifically on Benefits, you'll have the rare opportunity to shape a critical part of our product as it scales. You'll work closely with teammates who care deeply about doing excellent work and supporting each other along the way.

This role is perfect for someone who thrives in a fast-paced environment, wants ownership, and finds energy in creating structure out of ambiguity. Most of all, you'll get to work on a team that genuinely enjoys working together and is committed to making a tangible impact for our customers and their teams.

What You'll Help Build

Lead Benefits Administration Onboarding

• Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction
• Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits
• Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy
• Collaborate with brokers and client stakeholders to ensure clean and complete plan setup

Serve as a Benefits Expert

• Lead trainings for employers, brokers, and internal teams on Miter's BenAdmin
• Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance
• Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions

Build for Scale

• Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process
• Identify opportunities for product and process improvements based on client needs

What You'll Need

• 2+ years of experience in benefits administration, HRIS implementation, or employee benefits operations (e.g., at a brokerage, carrier, HR tech company, or internal HR team)
• Hands-on experience configuring benefits plansmedical, dental, vision, life, disability, etc.
• Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration
• Strong project management and coordination skills across multiple stakeholders
• Clear, empathetic communicator with a customer-first mindset

Interview Process

Our interview process is thorough we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:

• Recruiter Screen
• Benefits Experience Interview
• Hiring Manager Interview
• Miter Values Interview
• Take-home Assignment / Presentation
• Co-Founder Interview

The Extras That Matter

• Competitive Compensation: We ensure we offer competitive market salaries and commission.
• Medical Insurance: Comprehensive medical plans to suit you and your family's needs.
• Dental & Vision Insurance: Coverage for all your dental and vision needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Flexible Spending Accounts (FSA): Ability to contribute to an FSA for your medical and dependent care needs
• Stock Options: Be a part of our success with equity in the company!
• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Remote WFH Stipend: $300 work-from-home stipend for our remote employees who don't live near an office.

Community and Culture

• Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.
• Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.

Perks and Extras

• Office Perks: If you're in-office, enjoy free snacks, coffee, and a collaborative space.
• Commuter Benefits: Pre-tax options for transit and parking expenses.

Equal Opportunity

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.