Associate Director, PSC Innovation and Implementation

Associate Director, Psc Innovation And Implementation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

We are searching for the best talent for an Associate Director, PSC Innovation and Implementation to be in Horsham, PA. Purpose : Patient Service Center (PSC) is seeking an Associate Director, Innovation and Implementation to drive patient access and adherence by evolving programs and processes through the Patient Service Center delivery model for J&J Innovative Medicine Immunology portfolio. You will work closely with the Patient Engagement and Customer Solutions (PECS) organization to deliver, measure, and optimize the patient journey.

Responsibilities :

Access Strategy : Design and implement innovative, compliant solutions for patient access and affordability.

Collaboration : Partner with internal teams and vendors to co-develop impactful solutions.

Customer-Centric Design : Create experiences that meet patient needs and differentiate J&J.

Solution Excellence : Use analytics and feedback to optimize programs and share best practices.

Program Optimization : Enhance and streamline programs with partners in compliance with regulations.

Metrics & Goals : Define KPIs for program awareness and utilization; report results.

Equity in Healthcare : Address affordability and access for underserved populations.

Communications : Support planning for messaging, training, and program awareness.

Culture & Leadership : Foster innovation, inclusion, and ethical, Credo-based leadership.

Up to 25% of travel required

Other responsibilities as assigned

Qualifications :

Education / Experience

Bachelor's degree required

8+ years in healthcare business; 3+ years in the pharmaceutical industry

Patient access & affordability

Patient experience

Call center strategy

Reimbursement strategy & operations

Data / systems for payers, specialty pharmacy, providers

Ability to lead and influence in a matrixed organization

Knowledge of value-based healthcare economics and reimbursement models

Understanding of data platforms and technology for patient access programs

Strong analytical skills to interpret data and drive strategy

Core Competencies

Communication : Clear, persuasive, and audience-focused

Collaboration : Build partnerships across internal / external teams

Resourcefulness : Problem-solving with growth mindset

Accountability : Ownership of goals and results

Flexibility : Adaptable and agile in complex environments

Persistence : Proactive and resilient in driving change

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via careers, internal employees contact AskGS to be directed to your accommodation resource.