Concessions Manager (FT)

Job Description

Job Description

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to : Manager of Concessions Operations

Supervisory responsibility : Exercises general supervision over concessions supervisors, full time & part time administrative and operations-based team members

Job Description :

Concessions Manager will support the staffing of all concession team members along with concept / menu development & event planning for all operating areas under concessions oversight which will include permanent concession stands and bars, portable concessions carts, vending operations, and the in-seat service to our club seat and rodeo box guests. This position is also responsible for ensuring that exceptional hospitality is provided, alcoholic beverages are served safely, food quality and sanitation standards are always maintained. This position reports to the Manager of Concessions, Club Seats, Vending & Rodeo Boxes. In-person and predictable attendance.

Essential Duties (Include, but are not limited to the following) : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market / industry is maintained
• Support with the hiring, training, staffing and scheduling of all concession team members
• Support with the execution of all concession concepts & menus for all areas within the oversight of the concessions team, inclusive of Concession Stands, Bars, Portables, Vending, Club Seat Service, Rodeo Box Service
• Engage with venue guests, as well as, team members to ensure exceptional hospitality is always received
• Assist in the development of promotions and programs to enhance the guest experience
• Assist with response and correction of any departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing and maintaining all safety, security and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all concessions operating areas, as well as, the remainder of the venue
• Support the mentorship and development of all concession’s supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
• Assist with ensuring achievement of all financial goals within the Suites and Loge Box department
• Conduct and oversee the ordering and inventory management aspects of the Concessions department
• Support the F&B and Dickies Arena Senior Leadership to ensure a successful operation
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

QUALIFICATIONS :

INTELLECTUAL / SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The intellectual / social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social demands :

Physical demands :

Work environment :