Manager, Experience Center

Manager, Experience Center

The McKesson Experience Center serves as a corporate showcase highlighting all of McKesson's solutions, products, and services and routinely hosts employees, customers, and guests of McKesson's C-suite. It is a highly visible and tangible experience that brings the McKesson brand to life and supports our partners' objectives to drive new business. We are in the first year of launching this new experience and this role can create a foundational impact.

The Manager, Experience Center is primarily responsible for facilitating Experience Center tours, managing tour operations, designing tour tracks, and engaging with teams across the organization to ensure our communications regarding each business segment are updated and accurate. Additionally, this role will be responsible for supporting and updating multiple, customized content modules (including but not limited to decks, interactive animations, video, etc.) and accompanying scripts to create a memorable experience for our guests. In this role, the individual is representative of the McKesson brand and will need to be just as comfortable conveying the McKesson story as they are at engaging with corporate, business, and sales leaders to ensure their tours deliver with impact.

This role will report directly to the Associate Brand Director of the Experience Center, as part of the Corporate Brand and Creative Services team, and will regularly engage with our events team responsible for our McKesson Conference Center.

In addition to superior verbal and written communication skills along with a background in healthcare, the ideal candidate will be a highly organized, goal-oriented, self-directed professional with strong attention to detail. From tracking / coordinating tour requests, balancing competing priorities and managing the Experience Center calendar, to providing onsite support for office hours, issuing tour surveys and assisting with monthly reporting to leadership, this individual will have a strong aptitude for coordination of activities and have proven experience working effectively in a highly matrixed corporate setting.

This role requires strong emotional intelligence and collaboration skills to work closely with stakeholders throughout the organization to capture and accurately convey the company's priorities in all aspects of their work. An aptitude for service-leadership and hospitality plus experience with technology and AI resources will be an advantage to this role's success. Candidates who excel at building trust and relationships will thrive in this environment.

This role is expected to be onsite at our Las Colinas office approximately 3 days a week.

Applicants must submit a portfolio of content created (ex. articles, scripts, videos, social posts, digital experiences) for consideration. Some candidates will be invited to give a 10-minute presentation on a healthcare topic of their choice.

Key Responsibilities :

• Act as a facilitator of tours, presentations, and events particularly focused on employee and some customer engagements. They will serve to support as needed for executive tours.
• Coordinate all aspects of behind-the-scenes tours operations in partnership with the Associate Brand Director, including but not limited to verifying and following up on tour requests, coordinating Experience Center Calendar and delivering post-tour surveys. This includes tracking individual tours from request to final feedback, as well as big picture understanding to plan resources and support monthly / quarterly reports.
• Operate as a strong team player, building and leveraging relationships and business expertise within the McKesson's matrixed culture.
• Work with corporate events, technology, and headquarters facility management, which manage operations for the Experience Center, to ensure the Experience Center is always ready for visitors.
• Work closely with the Associate Brand Director to establish a tour facilitator training program, manage facilitator scheduling as needed and coordinate docents for open houses and virtual reality tours.

Experience Center Content Support and Management :

Minimum Requirements :

Critical Skills :

Preferred Skills :

Education :

Specialized Knowledge / Skills :

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position $92,200 - $153,600

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKe