Customer Experience Assistant Manager

Customer Experience Assistant Manager - Dallas, TX Position Overview :

• The Customer Experience Assistant Manager for our Dallas, TX location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers.
• As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer.
• The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members.
• We are searching for a motivated and dedicated team leader to drive success.  This role is in person at our showroom in Dallas, TX.

The ideal candidate will be able to work a schedule of Tuesday-Saturday.   Key Responsibilities :

In addition, we offer competitive compensation and a robust benefits package, including :

Disability and Life insurance.  100% employer-paid.  Pre-Tax Commuter Benefits.  Continued Education.  Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.   Employee Discounts.  As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.  Wellness Benefits . We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24 / 7 access to counseling.  Giving Back and Volunteer Opportunities . In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.   How to Apply & What to Expect   Everyone at Brilliant Earth has a voice – we want to hear yours!

Please include a sentence about your favorite shape of diamond.  You’ll receive an email when we’ve received your application, and can expect an update within a week of applying.