Technical Product Support Specialist

Position :      Technical Product Support Specialist Location : Providence, UT OfficeSchedule : Full-Time, Monday-Friday, 8am-5pmAbout Next Meters :  Next Meters is an emerging market leader in the utility sub-metering industry. Our cutting-edge wireless technology has been designed from the ground up. The metering equipment is paired with an easy-to-use mobile app and an innovative cloud-based management system. Next Meters offers a positive team-oriented work environment at our Providence, Utah location. We are looking to add qualified and hardworking individuals to our team during this period of growth. We offer competitive pay and benefits.General Position Description : As a Next Meters Technical Product Support Specialist, you will serve as the first point of contact when customers or in-the-field technicians have questions about Next Meters products or software. You must be able to effectively analyze complex technical challenges to discover underlying problems and find solutions.Next Meters takes pride in providing superior product support. Issues are carefully tracked and documented to ensure each issue is resolved. As a Product Support Specialist, you are expected to utilize available tools to help with this process and to go the extra mile to make sure customers are taken care of. After becoming proficient with the Next Meters system, you will help conduct training for new clients as they learn how the system works. The Product Support Team is responsible for creating easy-to-understand documentation and training material. Excellent writing skills are required.Occasional travel within the US or Canada may be required depending on business needs.Required Skills and AbilitiesGood working knowledge of networking, hardware, and softwareAbility to explain problems and solutions clearly to non-technical usersAbility to analyze and troubleshoot complicated software and electronics issuesProficient with office software (Microsoft Office, Google Suite)Ability to work on projects alone and as part of a teamEffectively manage time and tasksExcellent verbal and written communication skillsFluent in EnglishFluent in Spanish is a plus, but not requiredExperience / EducationPrevious technical experienceCustomer service skillsHigh School Diploma or equivalentBachelors degree preferred (not required)Pay and BenefitsHourly pay, based on experience100% medical and dental premiums paid by the company for you and your dependentsCompany contributions to HSA accountMatching 401k programLife and disability insurance paid by companyGenerous PTO policy, sick leave, and 10 paid holidaysGreat internal culture with free snacks, monthly lunches, and on-site gamesApply today to join our team!

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