Sr. Project Manager

Sr. Project Manager – State Government Business Services

Civix delivers software and services to transform the public sector, including solutions for Election Management, Ethics/Campaign Finance, Business Services, Grants, Disaster Recovery, and more. Our name represents our civic commitment to helping clients succeed, because when they do, it enables them to make a positive impact in the lives of the people they serve.

The Sr. Project Manager role within the State Government Business Services division is responsible for planning, resourcing, implementing, and deploying Civix’s market leading applications and solutions required to achieve the company's business objectives.

The Sr. Project Manager will be responsible for assigned projects serving Civix’s State Government Business Service clients. The candidate will be responsible for the overall success of assigned projects, ensuring adherence to budget, schedule, and scope. The successful candidate will possess strong problem-solving skills and the ability to collaborate with key stakeholders, both internal and external, and have proven success managing vertical software projects.

The candidate will regularly provide comprehensive project health reports/metrics that accurately reflect the overall status of each project, including identification of project risk and associated mitigation strategies. The candidate will be a trusted advisor to their clients, proactively bringing together Civix resources and external partners to ensure successful project completion.

Working within an Agile development framework, the candidate will work effectively with Civix resources within Client Success, Product Management, and Development to identify business requirements, assist with sprint planning activities, and help ensure on time execution of committed deliverables.

General Responsibilities:

• Manage the company’s relationship with the client and all stakeholders
• Act as primary contract manager ensuring contract compliance for all deliverables and adherence to all contracted provisions
• Show initiative and speak up; successfully present to groups of people without stage fright
• Not just track tasks at a high level, but possess the ability to get down into the details, understand the problems, and identify solutions
• Ability to create project plans to communicate implementation approach, deliverables, and estimates
• Ensure projects are delivered within the approved budget, schedule, and scope
• Secure acceptance and approval of deliverables from project sponsors and applicable stakeholders
• Ensure that the required project documentation is complete and archived
• Effectively manage resources to maximize efficiency and meet targets
• Manage and measure the team's performance of project tasks
• Produce project-related communication such as status reports, change logs, meeting note, etc.
• Manage and support system integration testing, UAT (User Acceptance Testing), and production implementation
• Responsible for providing and tracking estimates, forecasting, comparing actuals to forecast, and taking calculated corrective action as needed

Required Skills and Experience:

• Strong preference for project management experience involving State, Federal, and/or Local Government clients.
• Excellent client-facing and internal written and verbal communication skills
• Solid organizational skills with attention to detail and multi-tasking skills
• Strong planning skills, including preparation of detailed task oriented and milestone driven plans
• Proven work experience as a Project Manager for packaged as well as custom software implementations, preferably with state government agencies
• Managed projects of various types (fixed-price/fixed-scope, time and materials) and effectively used and administered a change control process to control deviations from scope
• Hands on experience actively leading scrum ceremonies within an agile development framework
• Managed projects where client is completely external to the organization and the only corporate relationship with the client is through a contract
• Managed software implementations across a spectrum of complexity and cost; preferred experience with contracts not less than $750,000
• Experience managing and adhering to written contracts between the company and the client
• Strong familiarity with project management and work management tools, such as Microsoft Project and Azure DevOps
• Minimal travel requirements (not exceeding 25%)

Accountabilities in this role:

• Accountable for client & customer engagement processes with a bias towards customer responsiveness and satisfaction
• Contribute to the ongoing improvement of Civix project implementation processes, project delivery methodology and ongoing project health initiatives
• Leading and engaging with Civix financial portfolio planning activities for diverse multiple platform product offerings
• Perform and execute additional duties as assigned

Basic qualities – skills, knowledge, and abilities expected:

• Ability to listen to team members and communicate project goals effectively
• In-depth knowledge of project management processes, tactics, and skills.
• Ability to take proactive steps in managing problems.
• Ability to effectively handle stress, pressures, and challenges.
• Have in-depth knowledge of management goals and visions and work in line with team members to achieve them.
• Proven ability to collaborate with others, initiate action, adapt to change, make complex decisions, and accept challenging assignments.

Education/Certification:

• BS degree in Computer Science, Business, or a related field preferred.
• 5 Years minimum experience in an IT/Software Project/Program Manager capacity, preferably involving contracts with medium to large total contract value.
• Proven leadership skills and experience.
• Exceptional Written & Oral Presentation skills
• Project Management Professional (PMP) certification highly preferred
• Certified Scrum Master (CSM) Certification highly preferred