Senior Technical Writer / Technical Writer Job at Portland General Electric in Por

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

• Senior Technical Writer / Technical Writer
• The Senior Technical Writer / Technical Writer will work with subject matter experts, and multiple compliance program owners throughout the company to develop and maintain policies and procedures that incorporate compliance requirements. They will collaborate with these stakeholders to research processes, create, revise, and publish specifications, standards, work practices and procedural documentation. This person will report to our Technical Writing Services team, which consists of five individuals supporting the company.Our ideal candidate would have effective communication, collaboration, and consulting skills. The candidate will need experience and / or knowledge creating and maintaining document templates using advanced Word template features and governance-approved styles. Generation, Utility Standards, and Utility Operations experience and / or knowledge and SharePoint administration would be a plus.This position is posted at two different levels, Senior Technical Writer / Technical Writer, and will be awarded based on qualifications and experience
• Key Job Information
• Technical Writer 6530
• Grade 6Career Level : P2Intermediate : Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skillsExpands on high-level knowledge of the company, processes and customersSolves a range of more complex problemsAnalyzes possible solutions using advanced knowledge and applying protocolsOperates independently and receives only a moderate level of guidance and directionCompensation : ($74,325 - $99,100 - $123,875)
• Senior Technical Writer 6531
• Grade 7Career Level : P3Career : Requires in-depth knowledge and experienceUses best practices and knowledge of internal or external business issues to improve products or servicesSolves complex problems; takes a new perspective using existing solutionsWorks independently; receives minimal guidanceActs as a resource for colleagues with less experienceCompensation : ($89,175 - $118,900 - $148,625)
• Responsibilities
• Technical Writing
• Analyzes user needs and designs process documentation to meet business objectives.
• Proactively analyzes policies and other requirements and develops initiatives to ensure process documentation complies.
• Leads initiatives with multiple stakeholders to decide the best method of documentation.
• Works with stakeholders to help them articulate what they do and how to document that clearly and effectively.
• Creates, revises, and publishes specifications, standards, work practices and procedural documentation with established deadlines.
• Ensures documents meet both client needs and corporate style guide requirements.
• Maintains content on various platforms.
• Standards or Procedures Consultation
• Serves as a subject matter expert on technical writing for department.
• Provides technical writing expertise to clients, including best practices for clear, concise and accurate communication, developing written process documents, and help with writing tools.
• Reviews proposed comments on new and revised standards documents for accuracy and consistency with style guidelines.
• Negotiates with stakeholders to resolve challenging or complex conflicts in content.
• Develops, documents, and maintains our style guidelines.
• Designs, prepares, and presents training on changes to format, content and access.
• Supports development of training manuals.
• Leads or supports development of training materials.
• May proactively identify needs and design and present technical writing or related knowledge in response to interest and business need.
• Document Control
• Provides consultation on designs or improvements for document control methods.
• Archives and tracks documents.
• Compiles documents and develops indices and tags to facilitate searchability.
• Researches and analyzes document retention requirements and ensures documents are retained in accordance with those guidelines.
• Depending on position, may oversee or manage document control system, such as SharePoint.
• Other Duties and Special Projects
• Administers contracts for outside technical writers.
• Monitors vendor performance against established service levels.
• Provides guidance to vendors or contractors on style guidelines.
• Serves as subject matter expert on projects.
• May lead cross-functional process on document-related projects.
• Qualifications
• Required :
• Bachelor’s degree in technical writing, journalism or other related field or equivalent experience.
• 2 or more years in technical writing, corporate communications with a technical element or related field. (Technical Writer)
• Five or more years in technical writing, corporate communications with a technical element or related field. (Senior Technical Writer)
• Preferred :
• Experience and / or education in a technical field.
• Experience writing procedures or policies for compliance programs.
• Advanced experience in creating and maintaining Word templates that include both a style set and content structure.
• SharePoint administrator with some advanced knowledge of content types, Term Store entry, and Power Automate integration.
• Essential Functions
• Competencies (Knowledge, Skills, Abilities)
• Advanced / Intermediate knowledge of principles and practices in communication
• Advanced / Intermediate knowledge of grammar, spelling, and style
• Advanced / Intermediate knowledge of processes and procedures in area assigned
• Advanced / Intermediate skills in organization and prioritization
• Advanced / Intermediate skills in analytical thinking
• Advanced / Intermediate skills in written communications
• Advanced / Intermediate skills in oral communication
• Intermediate knowledge of utility operations
• Intermediate knowledge of systems used in department
• Intermediate knowledge of principles and practices in communication
• Intermediate skills in decision making
• Working skills in business acumen
• Working skills in delivering presentations
• Working skills in change leadership
• Working skills in project management
• Working skills in creativity and innovation
• Working skills in diplomacy
• Ability to adhere to set response times, deadlines, and time-sensitive tasks
• Ability to follow accuracy standards
• Ability to follow through on decision-making tasks
• Ability to interact effectively and collaboratively within a team environment
• Ability to communicate and solve problems
• Ability to respond and adapt to frequent change
• Ability to accept and show self-awareness when provided constructive feedback
• Ability to discern feedback and acknowledge ownership of areas of improvement
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
• Ability to successfully collaborate with peers, managers, and others within the organization
• Demonstrates sound memory
• Ability to process the latest information to be applied consistently to work tasks
• Schedule / Attendance
• Ability to adhere to pre-established schedule, including start / stop time and break / lunch schedule [typically for nonexempt positions, although some exempt positions may have an established start / stop time]
• Ability to work long hours
• Ability to work a variable schedule
• Ability to report to work and perform work during periods of severe inclement weather
• Ability

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