Account Support Specialist
Ultimate Staffing is seeking a Customer Account Specialist for a reputable forward-thinking industrial automation organization.
This role is Direct Hire, hybrid after 30 days, and has competitive benefits and outstanding PTO time.
Connect with us at 860.524.5573 or .
What's in it for you?
- Up to $50,000
- Internal growth opportunities
- Awesome benefits, heavy PTO days, and company culture
- Hybrid 2 day remote at home
- Affordable medical benefits
What's needed for this role?
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Qualifications :
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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