Solutions Architect
Tata Consultancy ServicesSomerville, NJ, US12 hours ago
Job type
- Full-time
Job descriptionServe as primary technical point-of-contact and manage technical delivery from global / offshore teams. Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. Gathering Business services and associated application services list and details from client team. Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients. Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. Ability to listen, interpret, strategize and consult on complex business processes and technical concepts Experience with scripting in the ServiceNow platform using JS : Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc Expertise in Custom module implementations. Working experience on Workflow administration, SNOW Reporting, Form / UI configurations, Notifications, data imports, custom scripting. Create and execute development plans as appropriate to meet changing needs and requirements. Good Communication and presentation skills, Client handling Thought leadership – Steer the team towards success by creating a trust environment. Good at creating required information for Reporting and Dashboards
Job Description
Job Title :
ServiceNow Solution Architect (HRSD,ITSM)
Must Have Technical / Functional Skills
Experience :
- Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and / or ITOM modules.
- Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules
- Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
- Experience with CMDB / CSDM, Discovery, and Service Mapping.
- Experience with ServiceNow integrations with third-party systems.
- Experience with ITIL principles and best practices.
Experience as a Senior Solution Architect with HRSD / WSD / ITSM
Roles & Responsibilities
ServiceNow Expertise :
Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.
Scripting and Programming :
Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).
ITIL and Process Knowledge :
Familiarity with ITIL principles and best practices for IT service management.
CMDB and CSDM :
Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).
Integration Experience :
Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.
Problem Solving and Analytical Skills :
Ability to diagnose issues, identify root causes, and develop effective solutions.
Communication and Collaboration :
Strong communication and interpersonal skills for effective collaboration with various stakeholders.
Technical Documentation :
Ability to prepare clear and concise technical documentation.
Generic Managerial Skills
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Solution Architect • Somerville, NJ, US
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