Customer Service Representative

Customer Service Representative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will :

• Make outbound phone calls to members.
• Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.
• Provide timely follow-up as needed.
• Display a high level of empathy, understanding, and patience, while helping to address the member's needs.
• Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

Preferred Qualifications

Education

Anticipated Weekly Hours

Time Type

Pay Range

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :