Customer Service Representative

Job Description

Job Description

• ???? Job Title : Patient Services Call Center Representative
• ???? Location : 100% On-Site – Bergenfield, NJ
• ???? Pay Rate : Up to $22 / hour
• ???? Schedule : 8 : 00 AM–4 : 00 PM, 9 : 00 AM–4 : 00 PM, or 10 : 00 AM–6 : 00 PM

May include rotating Saturdays

About the Role :

We are seeking a dedicated and experienced Call Center Representative to support both the NJ Eye and LASIK lines of business. This is a fast-paced, patient-facing role requiring excellent communication skills and attention to detail.

Key Responsibilities :

Handle 80–100 incoming calls per day across multiple centers and service lines.

Answer calls, emails, and chats to schedule, reschedule, or cancel patient appointments.

Accurately verify and update patient identity, demographics, and other required data .

Manage prescription-related calls with professionalism and accuracy.

Educate patients on the use and benefits of services offered.

Deliver exceptional customer service and maintain a positive patient experience.

Qualifications :

Call center experience is required .

Bilingual in Spanish is a strong plus .

Strong verbal and written communication skills.

Ability to multitask and work efficiently in a high-volume environment.

Familiarity with medical scheduling systems is preferred.

Pay Details : $20.00 to $22.00 per hour

Search managed by : Tracy Galarza

Equal Opportunity Employer / Veterans / Disabled

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