Customer Service Representative

Job Description

Job Description

We are looking for a skilled Inside Sales Representative to join our team in Woodland Park, New Jersey. This Contract-to-permanent position is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys connecting with customers to provide exceptional service. As part of the manufacturing industry, you will play a key role in ensuring customer satisfaction and contributing to sales growth.

Responsibilities :

• Engage with customers proactively to identify potential sales opportunities and recommend tailored products or services.
• Handle customer returns efficiently by presenting alternatives such as exchanges or other solutions.
• Utilize upselling and cross-selling techniques to enhance customer experience and drive revenue.
• Maintain an in-depth understanding of product features, company policies, and promotional campaigns to provide accurate information.
• Record all customer interactions and activities using designated organizational tools.
• Respond to inbound calls promptly, addressing customer inquiries and resolving issues effectively.
• Collaborate with the sales team to provide quotes and support inside sales efforts.
• Manage both inbound and outbound calls with professionalism and courtesy.
• Proven experience in call center or customer service roles.
• Strong ability to handle inbound and outbound calls efficiently.
• Familiarity with inside sales and upselling techniques.
• Excellent communication skills and a customer-focused approach.
• Knowledge of providing quotes and supporting sales initiatives.
• Ability to work well in a team-oriented environment.
• Proficiency in using customer service tools and systems.
• Prior experience in the manufacturing industry is a plus.