Sr Operations Manager

4 days ago Be among the first 25 applicants

Company Description

HomeXpress – Your Leading Non-QM Mortgage Lender

Company Description

HomeXpress – Your Leading Non-QM Mortgage Lender

Join our growing team and be part of the Top Non-QM Lender in the Business

We are known for closing mortgage loans with Speed, Ease, and Convenience

Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, FNMA, & FHLMC

HomeX also has a great company culture, tremendous growth opportunities, and competitive employee benefits

Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!

Job Description

PRIMARY FUNCTIONS : Responsible for managing the operations of a specific team by establishing monthly goals, overseeing staffing, and ensuring compliance requirements are met by all departments. Supervises the operations team and effectively manages the pipeline of loans to reach company goals. Ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Essential Duties And Responsibilities

• Oversees daily operations, including establishing and exceeding goals, team staffing, SLA's, and training.
• Forecast funding and hiring in advance.
• Supervises the daily activities of the Team Leads, the verification desk, and the Funding Supervisor to ensure effective pipeline management.
• Monitors pipeline to ensure internal compliance policies are enforced and customer service standards are met or exceeded.
• Negotiates and works to resolve problems with broker as it relates to pricing, program changes, and re-works to loan requests.
• Maintains and updates policies and procedures for the department.
• Communicate with other departments including but not limited to sales, Senior Management, and other support departments.
• Communicates effectively with Sales Managers and other appropriate positions when service levels are at risk. Identifies issues and recommends areas for improvement.
• Performs other duties and projects as assigned.

Desired Personal Characteristics

EDUCATION : Bachelor's Degree required

Experience

Physical Requirements

Job Type : Full-time

Benefits

Schedule

Education

Experience

Work Location : In person

Additional Information

All your information will be kept confidential according to EEO guidelines.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

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