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Senior IT Service Delivery Technician
Senior IT Service Delivery TechnicianCynet Systems • Denver, CO, United States
Senior IT Service Delivery Technician

Senior IT Service Delivery Technician

Cynet Systems • Denver, CO, United States
12 days ago
Job type
  • Full-time
Job description

Job Description :

Pay Range : $50hr - $55hr

  • The Software Trainer is responsible for delivering software training programs, developing instructional materials, and providing support to help team members become proficient in a new ERP system.
  • They collaborate with subject matter experts to define course design, delivery methods, and training documentation.
  • The role involves creating training content, updating business process documentation, conducting training sessions, offering ongoing user support, and evaluating learner progress to ensure effective adoption of the new ERP system.

Requirement / Must Have :

  • Experience with ERP systems preferred but not required.
  • Interpersonal and verbal / written communication skills.
  • bility to provide effective feedback and assess user progress.
  • Familiarity with various training delivery methods.
  • bility to work autonomously in an unstructured environment.
  • Flexible and open-minded with the ability to adjust to changing project direction.
  • Understanding of general business concepts and processes.
  • Proficiency with Microsoft Office applications.
  • Experience :

  • Experience with SAP Enable Now or WalkMe is a plus.
  • Knowledge or experience related to the water industry is preferred but not required.
  • Responsibilities :

  • Create training materials and learning resources.
  • Update business process documentation for the new ERP system.
  • Conduct individual and group training sessions, both in-person and online.
  • Provide ongoing user support and follow-up training.
  • Collaborate with cross-functional teams to improve the training approach.
  • ssess and evaluate learner progress.
  • Provide ad-hoc training and support as needed.
  • Should Have :

  • daptability and strong communication skills.
  • Skills :

  • bility to evaluate user performance.
  • Strong organizational and documentation skills.
  • Qualification or Education :

  • Bachelor's degree in HR, Training, or Education preferred with applicable work experience.
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