Level 2 Support Engineer

Job Description

Job Description

FeatherShark is looking for a Stellar Level 2 Service Desk Technician to join our fast-growing team!

Are you someone who loves to learn and is excited about your career in technology? Are you optimistic and enthusiastic and would love to be part of a winning team? If so, then FeatherShark would like to talk to you.

We are looking for a highly motivated Level 2 Service Desk Technician who is passionate about technology, enjoys problem-solving, and is committed to delivering outstanding customer service. This role is pivotal in managing escalated service requests, including troubleshooting advanced hardware and software issues, network problem resolution, and guiding clients in the optimal use of their IT systems.

About the Company

FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work.

Why do we need this position?

We're growing fast, and our front-line service team needs a strong technician to escalate more complex issues to. This position is in-person at our Chesterfield, MO office.

Things you'll do in this role :

• Provide escalated remote support to customers, via phone and email, in a timely manner.
• Troubleshoot and resolve advanced technical issues on computers, networks, and software.
• Answer questions and provide training for customers.
• Travel to client locations to resolve issues and install equipment.
• Provide "Wow" customer service, ensuring escalated issues are resolved promptly and accurately.
• Help develop front-line support procedures and documentation to make sure that service requests are resolved quickly and accurately.
• Be part of a stellar team and collaborate with teammates to ensure that we are providing great customer service.
• Train and build your skills.

To qualify for consideration, you must :

Qualifications :

Benefits :