Level 2 Engineer (Colorado, Fort Collins)

Level 2 Escalation Field Engineer is responsible for remote and onsite service and support for our IT clients. This role involves working with all technology, including desktops, laptops, servers, firewalls, switches, network printers, wireless network elements, and vendor-specific hardware / software.

To perform this job successfully, an individual should meet and demonstrate the following :

Primary Responsibilities :

• Produce high-quality work during normal business hours.
• Report all work completed in our ticketing system in real time.
• Follow all documentation, policies, processes, and procedures as laid out by the Department head.
• Resolve escalated tickets and perform knowledge transfer to Level 1 & 2 technicians as time permits.
• Create KB articles in our ticketing system and IT Glue repository.
• Meet Key Performance Measurements around SLA.
• Visit client locations as necessary to resolve end-user issues or perform maintenance on network equipment.

Essential Duties :

Knowledge / Skills :

Education / Certifications : A+ Certification, Network+ Certification, Security+ Certification, MS 900, AZ 900, Azure Administrator 104, Microsoft 365 Identity Services, Windows 10 & 11.

Experience :

Salary and Benefits : Non-exempt $30-$35 / hour, negotiable based on experience. Includes paid time off, health benefits, 401(k), certification support, and more.

Why Join Us? We are a recognized top-growing company in Colorado and the US, emphasizing employee growth, community involvement, and a collaborative culture. Opportunities for advancement include team lead, management, sales, and specialized roles. We also foster a fun work environment with sports events, company picnics, and other employee activities.

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