VP, Customer Service

Customer Service Director

Plan and direct all aspects of the organization's customer service policies, objectives, and initiatives. Responsible for carrying out strategic vision for two or more service groups throughout multiple locations. Develop and implement strategic plans based on company goals to support sales growth and increase customer satisfaction. Ensures decisions are aligned with strategic vision.

Responsibilities

• Strategic Planning & Execution
• Develops and implements operational strategies
• Drives process innovation and continuous improvement
• Aligns operations with business goals and customer satisfaction

Team Leadership & Culture

Technology & Platform Optimization

Performance & Financial Management

Stakeholder Engagement

Requirements

Education :

Work Experience :

Knowledge / Skills / Abilities :

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position : $152,880.00 - $229,320.00 Annual. The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and / or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.