Mail & Imaging Specialist

Join Team Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide : award-winning culture, inclusion and diversity as a priority, performance based incentive plans, competitive benefits package that includes health, vision, dental, short & long-term disability, generous PTO (including paid time to volunteer!), up to 9.5% 401(k) employer contribution, mental health support, career advancement opportunities, student loan repayment options, tuition reimbursement, and flexible work environments. All the benefits listed above are subject to the terms of their individual Plans. And that's just the beginning With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This essential on-site role within Unum Dental Vision. Incumbents in this role are primarily responsible for learning and developing the skills, knowledge, and behaviors necessary to successfully image and indexing company documents, with emphasis on claim forms.

Principal Duties and Responsibilities

Responsible for handling, sorting, and routing of all incoming United States Postal Service mail. Manage the claims loading process, as well as verifying paper and electronic claim receipts. Operate high speed scanners to efficiently image documents. Utilize Company and vendor software to index images. Research, evaluate and respond to claim issues. Demonstrated understanding of where referral or escalation is appropriate. Process document destruction in accordance with Company retention guidelines. Perform comprehensive quality control audits of imaged and indexed company documents. Collaborate cross departments to coordinate and streamline current and future imaging needs. Manage and analyze reports and data to measure productivity and turnaround standards. Monitor claim systems for optimal performance to ensure that claims are processed within company standards. Assist in testing and implementing changes to the claims systems or workflows. Research solutions to maximize efficiencies in claim systems. Perform other duties as assigned including special projects / initiatives, for the Imaging and Print Room departments.

Job Specifications

College degree preferred or equivalent, relevant experience required. Operating knowledge of high-speed scanners and copiers. PC skills are essential with a practical knowledge of Microsoft Office products. Propensity to quickly learn with a strong attention to detail. Demonstrated critical thinking practices and strategic / forward thinker. Ability to examine and make decisions (often unique and individualized) with a great deal of discretion and draw own conclusions. Solid written and verbal communication skills.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $35,000.00-$56,700.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company : Starmount Life