Our client is the nation’s premier enterprise-level audio/video system and
telemedicine solution provider. They are pioneering and perfecting the future of corporate and healthcare communication platforms, delivering software design expertise, hardware engineering, and professional services to enhance the communication performance of their clients.
They are a small business with strong, long-term partner relationships with AMX, Cisco, Crestron, Extron, LifeSize, Polycom, Vidyo, Zoom and a wide range of A/V component and peripheral manufacturers. Delivering fully featured, completely integrated A/V systems is what they’re all about
In this role, you will provide direction to AV Support Technicians and AV Integration Technicians assigned to projects. You’ll track time and attendance, train staff, resolve conflict between team members, set goals and objectives, and maintain a productive work environment.
Essential Duties and Responsibilities include the following:
- Review and validate proposals, quotes and SOWs. Conduct site surveys.
- Manage the overall lifecycle planning of the AV projects, including coordination, scheduling, and communications between clients and various AV entities, installation technicians and/or subcontractors.
- Create, review, and approve detailed technical project drawings, both schematic and facility-type drawings, to provide to technicians and clients.
- Conduct and provide detailed product research to both the client and engineering personnel.
- Provide consultation and engineering to architects, space management planners, and other third parties.
- Oversee installations on select projects, including guidance to senior and junior-level installation technicians. Coordinate installation and maintenance work with clients, maintain the installation calendar and project status reports, provide technicians with schedules and job documentation, maintain job folders and folder structure, and establish and maintain documentation standards.
- Oversee the writing of training manuals and provide documentation for the installed systems, including verification of the operation of the given AV systems.
- Manages support and/or consultation on troubleshooting and maintenance of AV systems, including diagnosis and problem resolution.
- Other related duties as assigned by the supervisor
Requirements:
- Bachelor's degree (B. A.) from a four-year college or university
- Minimum of 5 years of hands-on AV installation and maintenance experience and proficient computer networking and network topology knowledge.
- Minimum of two years of Supervisory experience
- Adapts to changes in the work environment; manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Ability to work with mathematical concepts such as probability, statistical inference, and plane and solid geometry fundamentals, and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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