Process and Management Specialist

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.

Come join the excellence!

Overview

Be part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division.

Are you interested in playing an integral role in optimizing and streamlining operational workflows within an organization?

As a TNS Process and Management Specialist, you will analyze existing processes, identify areas for improvement to ensure that operations are both efficient and effective.

Your expertise in process design and implementation will help foster a culture of continuous improvement, enabling the organization to adapt to changing business needs and help ensure TNS maintains a competitive advantage.

This role serves as a cornerstone for fostering an environment where processes are constantly evaluated and refined, supporting the organization journey towards operational optimization.

Responsibilities

Collaboration with various TNS departments

Ensure enhancements are aligned with organizational goals and Balanced Scorecard

Analyze existing business processes to identify inefficiencies, redundancies, and opportunities for automation

Design and implement new processes and workflows to improve operational efficiency and productivity

Facilitate cross-functional team meetings to gather requirements, set project timelines, and assign responsibilities for process improvement initiatives

Develop and maintain detailed process documentation, including process maps, standard operating procedures, and training materials

Meausure and report on the performance of business processes using KPI and metrics, identifying areas for improvement

Coordinate with Product, Billing, IT and Automation teams to ensure process automation tools and systems are effectively integrated and aligned with business needs and priorities

Perform risk assessments on existing and proposed processes to identity potential issues and develop mitigation steps

Responsibilities

Pinpoint areas within the business that lag or create bottlenecks

Looks for areas of modification that can enhance productivity and cut costs

Utilize and analyze data to refine and boost organizational performance

Demonstrating exceptional analytical skills, and having a knack for improving efficiency

Inspire teams to generate a positive outcome

Highlight how improvements equate to value add by working with Finance and Product teams

Managing projects from beginning to end using industry tools and processes

Creating long and short term plans and target setting

Serve as point of contact for teams when multiple departments are assigned to the same project

Delegating tasks on the project to employees best positioned to complete them

Making effective decisions when presented with multiple options for how progress the initiative

Ability to interpret goals and drawing in the correct resources to accomplish the task

For this role, we anticipate paying $153,000k-$184,000k annually. Any compensation range provided for this role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Qualifications

Travel Requirements

Typically requires overnight travel 5% to 10% of the time

Preferred Qualifications

• Proficient in Lean Six Sigman
• Ability to craft visual diagrams that outline business processes, inefficiencies, and bottlenecks
• Devising risk management plans to mitigate or eliminate roadblocks
• Identifying areas where technology can streamline workflows
• Ability to match technologic tools with organizational needs, guaranteeing smooth integration and minimal operation disruption

Preferred Experience and Education

• BS degree in Telecom or Business, MBA Preferred
• More than 5 years’ experience in Process and Project management
• Background in Mobile or Fixed telecom networks
• Understanding basic telecom infrastructure and design

Key Requirements

• 5+ years in the Communications industry, or other relevant industry experience
• Excellent written and communication skills
• Strong verbal communication skills and written presentation skills
• Strong experience with MS Office Suite (word, power point, excel & Visio)
• Project management
• Process management

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.