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Customer Service & Optical Success Lead
Customer Service & Optical Success LeadTajima Direct • San Mateo, CA, United States
Customer Service & Optical Success Lead

Customer Service & Optical Success Lead

Tajima Direct • San Mateo, CA, United States
3 days ago
Job type
  • Full-time
  • Part-time
Job description

Customer Service & Optical Success Lead

Location : San Francisco, CA (Hybrid)

Type : Full-Time (Part-Time Considered for Current Optical Students)

Compensation : $22–$30 / hr depending on experience

About Tajima Direct

Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers’ existing frames.

We’re bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame.

Why This Role Stands Out

  • Hybrid & Flexible Schedule :  Primarily work from home with occasional in-person collaboration and training. We value flexibility — no rigid daily commute.
  • No Weekend Work :  Monday–Friday schedule with predictable hours. Flexibility within those hours to get the work done.
  • Competitive Pay :  $22–$30 per hour depending on experience, with regular reviews and raise potential.
  • Growth Opportunities :  Direct mentorship from the founder and a clear path to advance into leadership roles.
  • Not a Traditional Optical Job :  Be part of the technology revolution bringing high-quality, custom eyewear online — combining true optical craftsmanship with modern e-commerce and AI-powered innovation.

Job Summary

We’re hiring a Customer Service & Optical Success Lead  to join our growing team.

This is a great opportunity for someone with  optical training or customer-facing experience  who’s  eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses  — while learning how technology and AI are reshaping modern optical care.

  • Willing to train exceptional and committed candidates without eyewear experience

    • You’ll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care.

    Responsibilities

  • Communicate with customers via email, chat, and phone regarding lens options and prescription orders
  • Review orders for completeness and coordinate with the lab and shipping team
  • Troubleshoot customer issues and provide solutions with empathy and professionalism
  • Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout)
  • Collaborate with the founder on improving systems and scaling operations

    • Qualifications

  • Optical program student or graduate (Opticianry, Optical Technology, or Vision Care)
  • ABO certified or planning to become certified
  • Willing to train exceptional and committed candidates without eyewear experience
  • Strong written and verbal communication skills
  • Detail-oriented and comfortable reviewing prescription details
  • Tech-comfortable and eager to learn new tools and workflows
  • Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California)

    • Why Join Us

  • Direct mentorship and training from the founder & CEO
  • Exposure to advanced lens technology and AI-powered optical systems
  • Defined growth path into  Customer Service & Operations Lead
  • Be part of a small, innovative team redefining the eyewear experience

    • How to Apply

    Email your resume to jacob@tajima-direct.com

    Optional : include a short (1–2 minute) video about why you’re interested and why you’d be a great fit.

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    Customer Service Lead • San Mateo, CA, United States