Customer Success Manager

Customer Success Manager

At Rad AI, we're on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiologysaving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.

Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and othersall backing our mission to empower physicians with cutting-edge AI.

Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.

Recognized as one of the most promising healthcare AI companies by CB Insights and CNBC's Disruptor 50 list, we are building AI-powered solutions that make a real impact.

If you're ready to shape the future of healthcare, we'd love to have you on our team!

We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team. In this high-visibility role, you'll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systemshelping drive success at the forefront of generative AI-driven healthcare innovation.

The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies. This role will be responsible for building strong relationships with customers, ensuring successful onboarding and implementation, proactively addressing customer needs, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates.

What You'll Be Doing :

• Serve as a trusted advisor to Rad AI's customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal.
• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback.
• Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams.
• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists.
• Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice.
• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement.
• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products' value.
• Take an active role in building out a world-class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service.

Who We're Looking For :

Nice To Haves :

Join our world-class team as we build and deploy AI solutions that empower physicians and transform patient caremaking a meaningful impact on millions of lives. Driven by our mission, we prioritize transparency, inclusion, and close collaboration, bringing together exceptional people to revolutionize healthcare. If you're passionate about driving innovation and delivering impactful healthcare solutions, we'd love to hear from you!

To learn more about what it's like to work at Rad AI, visit https : / / www.radai.com / life-at-rad-ai

For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including :

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.