Customer Support Specialist
What : Dispatch Operation Specialists (customer support specialist)
Where : Tempe, AZ 85284
Schedule : 4-10's, NIGHT SHIFT, 10 : 30 PM to 9 AM, either Sun-Wed or Wed-Sat (subject to change)
Hybrid after training, 2 days in office, 2 days work from home
Training details are still being finalized
Paying : $20.82 / hr - not flexible, firm pay
Duration : 4-month contracts, possible extensions, strong possibility to convert to FTE (that's the goal!)
Must Haves :
- 1+ year of recent relative experience working in a call center for a large enterprise reputable company
- Excellent phone presence is a must! This team is the white glove customer service team for Amazon
- Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
- Must be a quick learner and able to work a heavy amount of OT and throughout the holidays
Job Description :
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B.
This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles.
We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners
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