Senior Manager, Continuous Improvement

Continuous Improvement, Senior Manager

The Continuous Improvement, Senior Manager, within Clinical Immunology & Diagnostics (CID) plays a leadership role focused on enhancing operational excellence and supporting CID's mission of delivering high-throughput clinical assay data for Pfizer's vaccine trials. Reporting to the Head of CID Operations, this role encompasses three core functions : leading project and change management efforts to harmonize cross-functional business and laboratory processes; collaborating with the Quality & Compliance organization to champion quality in lab operations and ensure compliance with standards; and supporting manager forums and new hire onboarding activities in CID. In addition to these responsibilities, this role includes direct people management, including providing strategic direction, nurturing professional growth, and ensuring accountability to drive successful execution across initiatives. This leader will foster a culture of continuous improvement and drive initiatives to enhance operational efficiency.

Role Responsibilities

• Lead and manage cross-functional projects aimed at harmonizing lab and business processes. Drive process alignment and compliance across CID functional teams, while overseeing a team of direct reports to ensure consistent execution and accountability.
• Partner with the Vaccines Quality & Compliance organization to ensure CID colleagues are compliant to quality standards, including documentation of deviations, lab-related training programs and audit readiness.
• Collaborate with CID's functional leaders to identify areas for operational enhancement; develop effective solutions and oversee their implementation to address key business challenges.
• Develop and implement change management strategies for rollout of new programs and business processes.
• Drive continuous improvement activities.
• Support CID senior leaders in developing and managing manager / leadership forums.
• Partner / collaborate with PX and site onboarding team to create synergies and establish CID-specific onboarding program that complements Vaccines and Pfizer onboarding programs.
• Assess and recommend innovative tools and technologies to enhance operations.

Qualifications

Must Have

Nice to Have

Non-Standard Work Schedule, Travel or Environment Requirements

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