Patient Services Specialist

Patient Services Specialist

The USC Division of Biokinesiology and Physical Therapy is committed to continuous learning and innovative solutions to accomplish our mission : to enhance human health and quality of life. Accordingly, we are preparing the next generation of physical therapists to deliver the highest level of care to society. We are leaders shaping the future of health care. We have built a unique and influential community of faculty, students, staff, patients and other partners, and continually leverage our combined strengths in research, education and clinical service to help create healthier individuals and communities.

Position Overview

We are excited to offer a unique opportunity for a Patient Services Specialist (PSS) to join our team. This position is initially offered on a fixed-term basis, with the potential to transition to a permanent role based on your performance and the clinic's needs. This is your chance to be part of a dynamic and supportive team that values your contributions and fosters professional growth.

Key Responsibilities

• Be the friendly face that greets and checks in patients at our front desk
• Navigate the complexities of medical authorizations with ease
• Assist patients with insurance and billing inquiries, ensuring a smooth experience
• Master the art of scheduling patient appointments and managing our clinic's calendar
• Maintain accurate patient records with precision and attention to detail
• Deliver exceptional customer service to patients and their families
• Collaborate with medical staff to ensure seamless clinic operations
• Take on administrative tasks and support the team as needed

What We're Looking For

Why Join Us?

Discover the power of your USC employment with our comprehensive benefits and perks package! At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future. From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package. Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!

Apply now and be part of the Trojan Family!

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.