Information Technology Technical Support (Los Angeles)

D'Leon Consulting Engineers is seeking an IT Specialist in Los Angeles, CA

Responsibilities

• Answer incoming customer emails at the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages / incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training for new department staff members.
• Provide computer orientation for new staff.
• PC Hardware Troubleshooting
• Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.

Qualifications

DLeon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.