Salesforce Administrator Business Systems Analyst II (Remote VA, NC, MD, PA,GA)

Description

Position Description

The Business System Analyst II will serve as the primary systems manager for a designated set of platforms. This individual will be responsible for handling needs assessments and cost / benefit analysis to align the technology of the company with their business strategies. Individual will receive business needs from internal stakeholders, solicit product and enhancement requirements from end users and must be able to convert the requests from both into a workable solution which optimizes business and end user value. This individual will also be responsible for overall system design documentation and assisting in successful rollout of new features and enhancements.

Position Accountabilities

• Facilitate and translate business requirements into technical requirements to guide the implementation of new features, systems, and enhancements and upgrades
• Work with vendors to ensure the system solution satisfies the business requirements
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
• Act as technical focal point for the business in the presentation of the new system / application to Atlantic Union's Application and Architecture Review Board
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow; develop diagrams and flowcharts of system view - Technical maps
• Develop and maintain design documentation (data flow diagrams, workflows) working across the organization for documenting integration points between systems
• Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification
• Improve systems and operational workflows by studying current practices and designing modifications / enhancements
• Help identify control points in new systems designs and workflows and works with customers to ensure the working environments are properly controlled
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Provide ongoing support structure is in place and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications / systems are included in the assessment
• Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process
• Represent production changes to the Change Control Board complying with the requirements of this process
• Represent project related system change efforts in Change Control Board Forum
• Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support
• Responsible for handling needs assessments and cost / benefit analysis to align the technology of the company with their business strategies
• Proficient with native Salesforce declarative configuration features like Flow, SOQL, Reports and Dashboards, etc
• Proficient with Atlassian suite of products like Jira and Confluence

Organizational Relationship

This position will report to the assigned functional leader.

Position Qualifications

Education Requirements

Knowledge & Skills

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about / careers / benefits.

We are proud to be an EEO / AA employer, Minority / Female / Disability / Veteran. We maintain a drug-free workplace.

Equal Opportunity Employer

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