Employee Response Center Specialist

Employee Response Center Specialist

Responsible for the daily activity of the Employee Response Center policies and procedures and answering client employee calls regarding their benefit programs. Works with a variety of enrollment tools including paper and electronic. The ERC Specialist is also back up for the COBRA administration team.

Essential Tasks :

• Answer and advise clients (employees, retirees, and dependents) questions regarding their benefit plans as appropriate.
• Research questions and issues as necessary including discussion with appropriate Carriers and Producer teams.
• Assist with client (employees, retirees, COBRA participants, dependents) enrollment into the appropriate enrollment tool (paper or electronic).
• Log all activity into designated software for reporting purposes.
• Ensure that all client requests (calls, voicemails, emails, etc.) are answered within 3 business hours.
• Responsible for the overall accountability for the performance of the Employee Response Center in any and all manners that the client and Higginbotham agree.
• Assist with COBRA Administration as needed.
• Build and maintain processes and templates (with Director's assistance) to complete tasks more efficiently and effectively.
• As time allows, assist and cross train on other team functions.
• Assist with marketing Higginbotham's products and services to clients and prospects as requested.
• Assist Director of HR Technology with other projects as requested.

Core Competencies :

Experience and Education :

Licensing and Credentials :

Systems :

Physical Requirements :

Notice to Recruiters and Staffing Agencies : To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.