Digital Engagement Manager

Job Description

Job Description

About Definitive Healthcare :

At Definitive Healthcare (NASDAQ : DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.

We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

The Digital Engagement Manager will play a critical role in managing, renewing, and expanding customers on our Population Intelligence platform – a market leading platform solution that helps healthcare organizations understand patient populations and market opportunities. In addition, this role will drive the adoption of our Digital Audiences, enabling customers and agency partners to activate healthcare audiences in media channels for more precise and effective marketing. This individual will serve as a trusted partner to our brands and agencies, ensuring value realization, campaign success, and long-term customer growth.

Ideal candidates will have a background in healthcare marketing, digital media or advertising technology, with experience supporting agency relationships and delivering measurable client outcomes.

Key Responsibilities :

Customer Management & Growth

• Manage a portfolio of healthcare and agency clients, serving as the primary point of contact for Population Intelligence & Digital Audience customers, ensuring ongoing satisfaction, retention, and renewal.
• Drive product adoption of the Population Intelligence platform and Digital Audiences, ensuring customers realize value and achieve desired outcomes.
• Lead renewal and expansion efforts by identifying growth opportunities and aligning solutions with client goals.
• Monitor customer health, proactively addressing risks to retention and satisfaction by developing customer success plans that align with client objectives and deliver measurable outcomes.

Audience Activation

Process Optimization

Required Qualifications

Why we love Definitive, and why you will too!

What our Employees are saying about us on Glassdoor :

"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

"Great team. Amazing growth. Employees are treated very well."

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy

Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.

Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to careers@definfitivehc.com to confirm your status in the application process.